The successful person for this job will have a passion to advance their knowledge and technical skills for leading edge lan, wan and voice technologies. We work in a fast paced global environment so the ability to prioritize your work and collaborate with cross-functional teams under time constraints is essential.
As a Services Sales Solution Engineer it will be your responsibility to represent the Professional Services Delivery teams by supporting the Services Sales Account Executives in their pursuit of new business and upsell opportunities.
As the Field Technical Support Representative for a high tech growth business serving the Life Sciences and Chemical Analysis markets, your primary responsibilities will include on-site installation, customer training, repair and troubleshooting of hardware, and provide routine preventative maintenance, qualifications, and verification services.
Support personnel will interface with external sites and/or system operators as required for real-time detection, isolation, and resolution of problems, and serve as backup support to engineering crew.
Installing, repairing and performing scheduled services on liquid chromatography (lc), gas chromatography (gc), gas chromatography mass spectrometry (gcms). Job focus will be on customer satisfaction by providing customers with high quality services.
Collaborate with the broader Digital Platforms team including the leadership team, quality assurance professionals, designers, business analysts and other software engineers in an open, creative environment.
Circuit end-to-end activation coordination and cutover management for transition actions Includes the installation of new circuits, the relocation/rehoming of existing circuits, and the decommissioning of circuits that are no longer needed.