In this role, the selected candidate will be responsible for the business analysis, project management and vendor management with regard to a variety of business applications, such as Great Plains and Doclink.
Work with field offices, repair shops, and supply chain vendors as necessary to resolve daily repair & maintenance events and questions, which may include review and analysis of individual repair events or proactively working with local office field management in regards to management of their fleet repair & maintenance processes overall and as part of ongoing business.
Responsible for supporting unlimited end users/groups in a global environment to solve business problems with available technology including hardware, software functionality, and peripherals, while considering the business implications of the technology to the current and future business environments.
Work with internal team and vendors to design and implement system configuration solutions. Represents operational business area in cross-functional problem solving and configuration design as necessary and coordinates system related activities for the assigned operational business area.
The candidate must have a strong understanding of building reports, writing advanced queries, and performing data analysis. Knowledge of ETL and data warehousing is also crucial to this role. The candidate should be comfortable working with a team but also be able to work on projects independently. Experience working in a client-facing role is ideal.
Build trust and respect, establish relationships, and develop rapport with the business
stakeholders and development team(s) .Perform Discovery Exercises: Collaborate with business partners and development team(s)