In this role, you will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
In this role, you will provide technical, financial and process support to the Owner Sales Account Executives and Account Representatives during the Target, Qualify and Discover phases of the sales cycle.
In this role, the selected candidate will follow set chase process to ensure open tickets are managed and closed in timely manner; provide resolution to the reported issues on the first go and thereby enhancing customer experience.
In this role, the selected candidate will ensure support case data is accurate and regularly updated (statuses, owners, other data elements); perform duties as part of a scheduled on-call rotation in response to client incidents off hours (evenings, nights, weekends and holidays).
A Technology Engineer designs and supports the Vantiv File Transfer network. Design includes definition, configuration, testing and implementation of connections. Support is provided to all lines of business and for internal and external connections.
In this position, you will provide Technical Support to customers regarding YSI water quality instrumentation via phone calls and emails. Handle approximately 30 calls per day from customers all over the world.
In this role, you will configure and implement network infrastructure including routers, switches, wireless APs including controllers, firewalls, and context switching as break/fix or enhancement requests.
In this role, you will work closely with current and prospective customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales within assigned territory.
In this role, the selected candidate will demonstrate Lync Enterprise Voice troubleshooting experience; lync Enterprise Voice migration/upgrade experience; lync or Skype for Business support and engineering experience.
In this role, the selected candidate will provide technical expertise in establishing support processes and best practices specifically for OMS/OCF Manhattan platform and also in the ecommerce larger eco system that includes ATG, 3rd party systems (Ex. CyberSource, AVS, Vertex, Responses, SVS etc. ) and legacy systems (Ex. Supply Chain, RMS, Sales Audit etc.).
This DevOps Engineer will design, install, configure, upgrade, administer, monitor, maintain, secure and tune the production, development, test and other Cloud application environments, automates the configuration, deployment and scaling of applications and infrastructure.
In this role, you will provide primary support to customers encountering problems using the CDKs products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development.