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$80K to $100K -Irving, TX
In this role, the selected candidate will be responsible for analyzing and reviewing current practices and results for trends and opportunities for improvement, and must assist with the quick execution of executive communication regarding action plans to correct declining trends of call center performance and/or national events that impact call workload.
The Business Operations Manager Sr. will be responsible for identifying issue root causes as well as recommending solutions and initiating changes to systems to mitigate future occurrences; tracking, analyzing and trending issues.
In this role, the selected candidate will
Maintain a working knowledge on all aspects of purchasing/operation processes at a corporate, regional and division level. This encompasses basic homebuilding operations at a division level including complete training in JDE as well as all ancillary tools and systems.
In this role, you will review and analyze reports, records and directives, and confers with managers / supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered.
In this role, you will work closely with key stakeholders and project managers across various lines of business by meeting on a regular basis to determine operational readiness on the projects being supported by the strategic platform .
In this role, you will coordinate risk assessments and identify opportunities to improve the design and effectiveness of control processes. The selected candidate will build strong relationships with partners and key stakeholders.
In this role, you will monitor and analyze call flow and forecast requirements to support daily call activity Manage and develop strategic partnerships with third party suppliers and other internal stakeholders Conduct monthly staff meetings.
In this role, the selected candidate will ensure long and short term IT planning and strategy is operationalized ensuring standards are met, governance processes are followed, key metrics are tracked and that IT delivers maximum value to the corporation.
In this role, the selected candidate must have an experience in logistics with at least 2 of those in a management capacity. Intermodal/rail and domestic longhaul trucking experience is required; Familiarity with transportation of temperature-controlled product is ideal.