In this role, the successful candidate will be responsible for providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management.
In this role, you must have effectively and openly build and manage cross functional and inter-cultural teams, networks for continued improvement. Defines long term departmental strategy to drive continuous improvement.
In this role, the selected candidate will install, repair, set up, troubleshoot, and tune hydraulic, pneumatic, and electrical components of Plasma Cutters and Routers in customer facilities located nationally.
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$45K to $75K -Dallas, TX
Perform work in energized substations to maintain the reliability and integrity of service equipment in Distribution, Transmission, and/or Generation Facilities and also be fully competent Engineer in all conventional aspects of subject matter or functional area of assignments.
In this role, the selected candidate will act as the primary onsite technical contact, providing customer visibility and proactive problem resolution support for Product Support Services and corporate customers, including issues escalated to the highest levels of management.
This position will work closely with Customers, Project Managers, Installation Crews and Engineers and will train installation crews, provide installation guidance to installers, test installed systems and troubleshoot system problems.
In this role, the selected candidate must have the ability to assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Program Managers and Technical Account Managers.
In this role, you will perform root cause analysis of hardware and software issues to support system maintenance to the ground based Processing, Exploitation and Dissemination (PED) Distributed Common Ground System (DCGS), known as the Common Intelligence Collection System (CICS).