The As a Service goal for infrastructure is to design repeatable, integrated, standardized, and automated services using a ITSM service lifecycle mindset focused on business value and business centric service levels. The integrated services will be communicated through our Service Catalog.
The right candidate will have a background in business management, product management and strategy. The role will own a number of our incentive solutions and include defining the solution strategy, developing business plans and working with the team to execute on this strategy.
Makes sure that all deliverables are achieved against agreed upon project timelines and with committed resources for development, technological and technical life cycle management projects assigned to the team.
The Director, IT Operations provides leadership and direction to the IT Operations and Service Delivery organizations. Develops and coordinates strategic and tactical plans to guide the implementation and support of the Enterprise storage environment, the data protection activities, and Service Desk.
Oversee global commercial execution of incremental innovations through the Launch Readiness Review Process and annual Franchise Brand Plans; helps provide guidance to drive pilots in the Regions in the interim.
This position is responsible for the full lifecycle management of an IT product (application family), from strategic planning to tactical activities, specifying requirements for current and future products.
The Global Product Line Director is responsible for driving global growth and product line performance and profitability including OEM scanning & imaging engines, and decoder software for the Automatic Identification and Data Collection marketplace.
You will support operations teams and partner with IT to drive system improvements and operational efficiencies in operations managements systems, including BMS, CMMS, DCIM systems and customer-facing portals that integrate with service ticket platforms, interfaces and security systems.