Diagnose and troubleshoot issues, provide technical guidance in activities associated with the identification, prioritization, and resolution of hardware, printer, network connectivity, Citrix, and clinical application issues reported via telephone.
As an Outside Sales Representative, you will be responsible for cooperating with external bank referral partners in your territory to sell products and services to customers through their marketing channels.
This role will be supporting business clients globally, working in a dedicated team of Service Desk support analysts globally. The Analyst needs to be able to demonstrate the willingness to learn quickly and understand the environment they support.
Conduct sales visits to customer locations. Duties include meeting with key contacts (Administrator, Executive Director, Director of Nursing, Business Office Manager) at group customer locations to reinforce and sell company value prop, facilitate on-boarding and initial customer location ordering , support key sales initiatives as directed by National Account Managers, manage utilization and formulary adherence, particularly with customers using pricing models and support company Brand and other product conversions.
Answers inquiries by clarifying desired information; researching, locating, and providing information; resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
In this role, you will be responsible for performing all tasks and communication related to the intake of product orders, order fulfillment, scheduling, product delivery, supporting the sales field personnel, interfacing with the customer, working with marketing, and supporting quality/operations for this fast-paced medical device start-up.
The Service Desk Analyst must have a basic understanding of enterprise computer hardware/software and information systems. This includes a basic understanding of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS.
In this role, the selected candidate will be responsible for providing world-class service to our customers in an accurate, efficient, and professional manner; respond to routine and complex customer inquiries via the telephone and e-mail.
Helps answer all trouble calls/emails and enters work orders into our ticketing software.
Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.
Sells the company's lower complexity products and/or services via telephone or electronic inquiries. Lower complexity products and/or services may include PCs, printers, office equipment, and boxed software. Responds to customer inquiries regarding order delivery.