In this role, the selected candidate will receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information.
In this role, the selected candidate will work on projects of moderate scope and complexity; he/she will apply working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
This candidate must be detail oriented, organized, able to multitask, a strong communicator with excellent written and interpersonal skills. A strong work ethic and the ability to work independently and with a team are also must haves.
In this role, the selected candidate will provide technical support to internal customers by responding to Service Center tickets, phone calls, and email inquiries regarding IT issues and/or requests for support.
The selected candidate will be responsible for
ensuring timely resolutions on reported issues and services by evaluating, tracking, escalating, managing, and ensuring timely closure of all requests/problems reported to the support center.
In this role, you will support other team members in troubleshooting and resolution to problems; learn and follow instructions, use standard operating procedures and call scripts as provided by management.
This position is responsible for consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.
In this role, the selected candidate will provide initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution.
In this role, the selected candidate will log and classify all calls and requests for assistance in the call tracking database. Apply active listening skills to diffuse a potentially tense customer interaction.
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$45K to $75K -Plano, TX
In this position, as a helpdesk analyst with company you'll experience high visibility and the chance to work with a dedicated team committed to providing excellent customer service and also troubleshoot video streaming and broadcast systems.