In this role, you will monitor and provide status of critical shipments and ensure outbound on time delivery. Interact with key personnel to monitor and develop process to ensure the timely and accurate processing of orders and shipments.
In this role, you will plan, design, lead, and coordinate service-related activities and provide administrative direction and leadership for Service Desk activities. The selected candidate will train, coach, and mentor Service Desk support staff to ensure customer and business objectives.
In this role, you will manages the day-to-day relationship with outsourced vendor(s) that perform customer service operations to ensure that quality levels, cost, and productions metrics meet the Companys standards. This includes but is not limited to cost per call, quality scores and staffing budgets. This position also acts as the point person and is the conduit from which all incoming and outgoing information flows.