This role also supports strategic enterprise call routing initiatives that are a result of Risk & Control approved projects and technology infrastructure decisions necessary to support CCB Call Centers and the Service Transformation Roadmap over the next several years.
Critically analyze, negotiate and actively contribute to decisions on requirements. This includes engaging appropriate parties to facilitate the identification of problem and root cause, and facilitate decision making.
Review/validation of Business Requirement documents, List Specification document and marketing materials that includes an assessment of all documents/materials reviewed after completion to stakeholders/management.
Develop and manage business analysis phase/stage plans (i.e., major activities, activities, tasks, milestones, schedule, resource allocation); lead and direct small, medium and large business line teams in medium to large projects.
Work with business development and engineering teams to finalize and document business requirements with client, with emphasis on workflow analysis, requirement identification and definition, and communication.
Business Analysts II represent the business community and IT in prioritizing, analyzing and documenting business processes, identifying opportunities for improvement/enhancements and negotiating agreements and commitments between business partners (internal and external) and IT from requirements gathering to final implementation and maintenance.