The Patient and Associate Experience Leader acts as the regional champion to promote a culture of service excellence, compassion and accountability across the CHRISTUS region to embrace and deliver an exemplary patient, Associate and visitor experience that positively impacts outcomes.
In this role, you will responsible for insuring associate education and training to meet performance objectives, understand the patient experience data analytics and able to communicate the impact and plan for improvement.
In this role, you will oversees contracts are current, accurate, accessible and consistent with accreditation, regulatory & organizational requirements. Program will promote coordination and alignment among various functional departments.
In this role, you will be responsible for
leading successful change management resulting in sustainable processes and cultivating an innovative program for improving primary care. Oversees contracts are current, accurate, accessible and consistent with accreditation, regulatory & organizational requirements.