Responsible for managing the operational support functions within the Sales Call Center, including Business Analytics, Training, Technology, Policy/Procedure Development, Process, Compliance, and Workforce Management/Traffic.
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
This position serves as the central liaison between CIN and ACO programs and other entities and staeholders including, but not limited to, health care facilities and leaders, post acute care facilities and leaders.
This Operations Manager will lead a team of about 50 associates with two department managers as direct reports. They will be responsible for organizing and improving the operations, be the lead person on Continuous Improvement efforts at the location, and be integral to the development of standard work, strategy deployment, and creation of their scalable business model and operations system.
In this role, you will oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has responsibility for less than 25 colleagues.
In this role, you will plan, implements, coordinates and manages all mechanical operations, maintenance, communications, energy management, and manpower development programs for a facility, campus or portfolio of buildings.
The Operations Manager is responsible for the safe execution of daily operational plans and strategies, to manage, lead and allocate resources, disseminate information to teammates, ensure compliance with key processes while achieving safety, quality, efficiency and financial KPIs.
In this role, the selected candidate will manage support, incident management, problem management and change management for devices and resources monitored by Logicalis Managed Services, including Windows / Unix / Linux servers, System i devices, network devices and applications as well as other supported configuration items for internal and client systems.