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$45K to $75K -Atlanta, GA
The selected individuals will support the Agency Google Apps for enterprise environment, Chromebook Hardware, Android Hardware, and the proprietary Agency Web Portal.
The candidate must be a self starter and be an excellent customer service oriented problem solver.
In this role, the selected candidate will provide technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7, Office 2013, IE browsers), and hardware from users.
The Back end Support Developer is a member of the Products team, a multidisciplinary team of experienced and highly skilled UX designers, software developers, test engineers, technical writers and support engineers, guided by the Chief Architect and the Products Manager.
In this role, the selected candidate must have a working knowledge of system and process monitoring using TIBCO Hawk and TIBCO Administrator; working experience in use and deployment of Web Services using SOAP and RESTFUL models.
In this role, the selected candidate will support PC hardware components, desktop operating system software, and application integration, provide end user support with various levels of technical and non-technical employees.
This position is responsible for customer service experience, systems availability, capacity planning and management, system performance, configuration, software and hardware for primarily Cisco contact center based applications.
This person will be responsible for planning, developing, configuring, installing, assessing, testing, troubleshooting and integrating the Internet Protocol based Digital Video Surveillance Program, which includes the surveillance equipment, encoders, servers, video content and auxiliary video hardware, servers/workstations and operating systems.
In this role, the selected candidate will be responsible for providing customer support, integration of third party software into the Department's CADD environment, and developing/maintaining the Department's CADD standards.
In this role, the selected candidate will review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
In this role, the selected candidate will deliver technical internal 3rd level client support to staff in (remote/home) offices; maintain an inventory of hardware, services and software through available asset management and license management tools.
In this role, the selected candidate will design and develop creative learner-centered training programs, modules, and materials in multiple modalities including synchronous remote learning methodologies, blended classroom learning, interactive e-learning modules, videos, device learning labs, job aides, facilitator guides and resource materials.
In this role, you will identify, troubleshoot and correct issues with corporate systems in order to ensure that employees are always not only satisfied, but extremely happy with both the process and resolution of the issue.