Coordinate with appropriate CMTs, CMSTs, Enterprise Service Desk (ESD), Enterprise Service Unit (ESU), Integrated Network Operations and Support Center (INOSC) or other external agencies, as required, to ensure user issues are being resolved.
TTThe Senior QA Engineer leads one or more testing projects. Performs testing and leadership tasks on multiple projects that can span multiple products. Plans and creates test plans and test cases for complex areas of the product suite. Responsible for defect management and reporting test results to management as well as other team members.
Provide thought leadership and drive efforts to develop, document, and implement applicable Agile and QA test processes and procedures to provide more effective quality methods within the group in support of providing quality products.