In this role, the selected candidate will perform data backups and disaster recovery operations; plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
In this role, the selected candidate must have an extensive knowledge and experience of ITSM Processes and their Implementation; must have comprehensive understanding of Gold Standard Framework and Project Management Framework; must have extensive knowledge and experience of managing account profit and loss statement.
In this role, you will work with facility GM, VP of Sales, VP of Operations, and Corporate Director of CS to implement and align CS initiatives with plant operational goals & WSPG Growth Pillar support and drive & CEO reinforcement activities.
In this role, the selected candidate will manage a core function within the Customer Service Department (Research or Direct Customer Contact); resolve complex customer issues that are beyond the scope of the Customer Service Sr. Resolution Specialist.