As Technical Support Analyst, you will work to support the technology presence at the institution, recommend or perform complex or remedial actions, correct problems using remote diagnostic and remediation technology and tools and other similar duties.
In this role, you will be responsible for collaboration with product development technicians, formulators and scientist to ensure continuous improvement, continuity of experience, troubleshooting skills, and scientific knowledge.
This critical Sales Engineer/ Technical Sales Manager position offers an extremely generous compensation package, a great location to be based out of, the ability to travel and unlimited growth within the organization.
In this role, the selected candidate will design and support custom JIRA workflows, fields, dashboards, and reports; work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, perform testing, installation and configuration of the plug-ins.
In this role, you will assist in communicating the solution to the customer. The selected candidate will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.
In this role, the selected candidate will provide vendor management to ensure resolution of issues with vendor-owned equipment; perform installation, update, and repair based on customer incidents and requests.