Analyze maintenance problems and suggest improvements where indicated. Provide liaison between customer, Original Equipment Manufacturer (OEM) and Depot on related maintenance and operational problems.
As a PFE you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential, this role will include working with Microsoft Premier Support to expedite incident resolution.
As Microsoft's CRM Premier Field Engineers, we play a vital role in supporting the operation and future client plans for their CRM environments. PFEs deliver a combination of Designated Support Engineers (DSE) and transactional services to enterprise clients.
In this customer facing role, you will partner with the Account Delivery Executives (ADE), Technical Account Manager (TAM) and other engineers to engage technology decision makers striving to understand their objectives and creatively overcome their greatest challenges.
In this role, you will provide technical and product application support directly with customers and to the Manufacturers Reps (Reps), Authorized Distributors (ADs), and Vertical Strategic Account Managers (SAMs) to help drive opportunity creation, new business wins, and overall sales growth in the assigned territory.
Searching for an experienced Field Service Engineer or Technician with at least 3 years of experience troubleshooting and repairing hydraulic, pneumatic and electrical systems on Injection, Blow or Stretch-Blow molding machines.