Analyze business needs as they relate to existing global and regional applications, and provide dedicated expertise to implement and improve the integrated systems and procedures, capabilities and workflows.
In this position, you will assist with overseeing information technology (IT) hardware and software assets through the entire asset lifecycle under the direction of management. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organizations hardware and software.
In this role, you will be responsible for Monitor and operate computer software to process scientific, engineering, or other data according to specific operating instructions and procedures. React appropriately to system messages or error indicators from equipment or control panels, react to operational situations appropriately, and provide recommendations for long-term fixes.
In this role, the selected candidate will provide Tier 2 O&M support for monitoring and management of day-to-day operations of the multi-level system, which includes the management of license files, routing tables and firewall configurations, and monitoring of system operability through various logs (log, admin, cluster, etc.) to ensure proper functionality is maintained within the enterprise.
In this role, the selected candidate will drive stakeholder analyses to identify who will be impacted by proposed change and understand their influence and authority levels in order to deliver the requirements package.
In this role, you will respond to global outages, ensuring a timely restoration of services response to all Enterprise NGDE suite services including, but not limited to, local and remote access via the Alternate Cluster capability and bi-lateral domain connectivity.
Responsible for the configuration & maintenance of the Cisco Call Manager & Cisco IP Phone Network. Analyze voice, data, and multi-media communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites and configuring communication media, and other devices.