In this role, you will support and promote an organizational culture that provides for high performance, high morale, integrity and teamwork. Work cross organizationally to ensure problems are solved promptly and effectively.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The Production Support Engineer L1 is the first tier of production application technical support. The Production Support Engineer L1 is responsible incident response and problem management across multiple application platforms. This includes tracking, resolving and escalating incidents to ensure adherence to operational standards and service level metrics.
The Executive Support Engineer will be an experienced, computer engineer in a Tier II-III support environment. The Executive Support Engineer will support Senior Executive Service members, General Officers, Flag Officers, Military officers at the O-5 rank or higher and federal civil servants.
In this role, you will be responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases.