In this role, you will be responsible for assisting in the planning and development of call center strategies in accordance with corporate and division goals to support our West Division Centers of Excellence.
In this role, you will be responsible for development and execution of the Regional Customer Support ( CS ) strategic direction and plans using knowledge of key stakeholders and customer strategy to drive ongoing improvements in service, efficiency as well as innovative uses of process and technology.
In this role, you will manages subordinate staff. Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.
In this role, you will ensure service/support knowledge is captured, recorded, classified, published and leveraged. The selected candidate will also have experience in quickly and effectively adjusting priorities and goals in changing circumstances.