In this role, you will analyze and implement project requirements and updatedatabases that are the source for customer management applications and understand their relationships to upstream and downstream applications.
In this role, you will respond to global outages, ensuring a timely restoration of services response to all Enterprise NGDE suite services including, but not limited to, local and remote access via the Alternate Cluster capability and bi-lateral domain connectivity.
In this role, the selected candidate will offer strategic technical support to assure the highest level of customer satisfaction; create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
In this role, the selected candidate will provide Tier 2 O&M support for monitoring and management of day-to-day operations of the multi-level system, which includes the management of license files, routing tables and firewall configurations, and monitoring of system operability through various logs (log, admin, cluster, etc.) to ensure proper functionality is maintained within the enterprise.