Maintain a professional appearance (ie: dress code, attitude) to meet customer expectations; manage Call Centre personnel and activities including appraisals, mentoring and disciplinary issues (UK Staff Only).
Provides on-site field support for customer service calls that results in the resolution of Customers Computer Hardware problems; provides leadership skills and direct supervision of assigned direct reports.
Assess and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Interfaces with department managers and staff to accomplish system upgrades and enhancements, process improvements, etc. Works in conjunction with it and various other departments to leverage workflow automation applications across service business processes.
Manage the deployment, monitoring,
maintenance, development, upgrade, and support of all desktop, mobile and
portable IT systems, including PCs, laptops, PDAs, smart phones, operating
systems, network and wireless connectivity, print and document management
technologies, hardware, software, and peripherals.
The Client Services Manager role is responsible for overseeing day-to-day client service delivery in support of plan administration and client needs. This role includes daily oversight of all aspects of qualified and non-qualified retirement plan recordkeeping and administration that may include resolution of client issues, coordination of internal groups for issue resolution, client presentations and sales support.
The candidate will work closely with client facing teams and or clients directly and will be responsible for specific responsibilities in one or more of the following areas: Leverage ones hands on experience of working across one or more of these areas such as real world evidence data, digital marketing data.
In this role, the selected candidate must have experience with industrial machinery manufacturer or service organization conducting field service supervision, leadership or administration to oversee the development of solutions to incoming requests for repairs, equipment modifications, upgrades, retrofits, preventative maintenance etc. working with mechanics, electricians, PLC programmers, engineers and field team.
Responsible for new product development, market development, marketing communications and product training to achieve global Equipment and Controlled Environment Services sales and marketing objectives.
The Sales and Service Manager is responsible for supervising branch employees and interviews, selects and trains new employees, sets and adjusts pay rates and work hours, directs daily work, monitors and implements compliance measures, administrates discipline , evaluates performance.