Escalates issues and facilitates user assistance from third parties or other IT groups as needed; provides technical support, administration, for all internal end-user software, hardware, and connectivity.
Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
Continuously improve personal, technical and professional business skills enabling incumbent to service products to customers satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
The District Support Engineer will provide field service engineering and expert technical assistance/direction to field personnel and customers in areas of installation, startup, maintenance, and repair, training, and modification of electrical power distribution equipment.
Plan, consider, and act, rather than just try a bunch of things to see what works. You should be able to sustain yourself on incremental progress rather than waiting for the a-ha moment, working the problem until you find something that fits.
in the role, youll begin to triage customer issues, perform 1st level support for workstations and resolutions for peripherals (printers, cameras, scanners, etc.). Youll also ensure escalations are clearly communicated, solutions are clearly communicated to customers, follow ups are completed and tickets closed.
Charged with securing the onboarding/setup of new client infrastructure, serving as a liaison with the product team, analyzing and documenting requirements, creating a solution and test environment, working directly with developers, testing the solution aiding in the final integration with operation support.