The Customer Service Operations Support Manager is responsible for leading the support team to enable the day-to-day functions of the Supervalu Customer Service Contact Center (SVCS) operations. Manage information flowing in and out of SVCS to internal customers.
The Contact Center Operations Manager, is responsible for driving the overall operations of the contact center, fostering an environment of service excellence across all CX channels, including voice, e-mail, chat, SMS, web reviews, and social care.
Understand the competitive landscape, collect VOC (voice of customer) and complete specific research projects in support of product planning process and develop pricing strategies and unique value propositions.
Develops manufacturing organizational strategies by contributing manufacturing information, analysis, and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives.
The Senior Product Manager (SPM), Neurology Managed Healthcare Marketing, will be responsible for the development and execution of Managed Healthcare strategies for the Neurology portfolio (Duopa and Zinbryta) for Parkinsons Disease and Multiple Sclerosis therapies.
Directing the planning and activities associated with the continued implementation and maintenance of the ITIL framework within IT and ensuring the operating metrics and KPIs developed are used as a gauge of the performance of IT applications and systems.
Assist in facilitation and design of promotional literature to keep Rexnord top of mind with the customer base, material ties back to product line goals and specific market and contributes to increased market share.
Provide effective portfolio/program management process leadership to assigned product categories and plants. Ensure proper application of project management tools, stage/gate models and prioritization.