Provide professional consultation and support in all generalist areas to include people reviews, organizational effectiveness, payroll and benefits, employee engagement, recruiting, training and development
This position is a key management position in the Operations department, responsible for the profitable operation of the companys Service business. This experienced individual will lead the organizations technical service personnel to ensure the profitable execution of all billable service work and provide the proper documentation that meets or exceeds customer requirements
Responsible for a specific area, region, or division with site locations as specified in account service plan, builds relationships within account(s) to become a support services trusted advisor focused on the total customer experience and satisfaction.
In this role, the selected candidate is responsible for providing leadership and managerial oversight for a team of approximately 12 FTE performing a variety of functions supporting transaction servicing for commercial loan products and services.
Provide customers an optimized, Flexible, Centralized, Standardized and business aligned IT; offer "Plan Design - Implement Operate Optimize" services across all the elements of IT Infrastructure Lifecycle.
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
In this role, the selected candidate will oversee all program implementation by developing and tracking client project plans; interact with clients & publishers daily via phone and email for tactical requests.
Ensure all customer orders are delivered on-time, and improve the efficiency and quality of daily order management. Manage interface with finished good warehouses / distribution centers from an overall service to the end customer perspective.
The services continue to be performed and delivered in the expected manner services continue, in any changed circumstances that may occur in the client organization, or the Provider over time, to be the right services, delivered to the right people, at the right time.
The successful candidate will be responsible for the BI teams use of BI tools, applications and methodologies to enable data collection, and develop, execute and present analysis through reports, dashboards, and data visualizations.
The TSM performs a variety of tasks and functions as a key team member across multi-departmental projects and takes full accountability for the technical reporting, and recommendations for execution based on these criteria.