Serve as functional process owner for ITIL processes: Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Configuration Management, Availability Management, Capacity Management, Monitoring & Event Management, and Service Continuity Management.
The DLS Production Manager is a critical role to the model responsible for ensuring that all programs and projects are moving through the operating process, meeting SLAs, adhering to standards and maintaining a solid quality assurance and testing record towards delivery.
Works with Clinical Operations Management staff to ensure the successful management, performance, and career development of Clinical Trial Managers (CTMs), Lead Clinical Research Associates (CRAs) Clinical Research Associates (CRAs) and Clinical Operations Analysts (CMAs/CMOAs).
Collaborate and contribute to the development, configuration, and integration of IT support systems including: remote management systems, application and infrastructure monitoring, CMDB management, asset discovery, IT cost modeling, and IT ticketing systems.
Responsible for the stable and efficient management of day-to-day operation services outlined in client contracts and agreements which includes, system administration, monitoring, incident resolution, change control management, security and compliance, capacity/scalability process planning and disaster recovery.
Responsibilities include, but are not limited to, strategic and operations planning for the DC, including financial management, operational performance and analysis, planning and execution, distribution, fleet management, inventory management, vendor management, and leadership, including performance management.
Leads a comprehensive safety education and training process as directed by the division safety coordinator to prevent injuries. Comply with all federal, state, and local environmental and safety regulations as per OSHA.
Coordinate the activities of service technicians and subcontractors in the completion of service related tasks. Responsible for scheduling, planning, and completion of service, warranty and emergency jobs.
Develop environment of teamwork and accountability across population of branches for both direct reports and their teams; manage personal and professional development of direct reports through frequent development and coaching of performance objectives.
Develop and deliver advisory services across the spectrum of the retail and commercial banking industry, including assistance with initiatives in domains such as teller, atm, sales and service, payments, consumer and commercial lending, treasury management, mobile, social media, and other related domains.
As Production Manager you will help transform the chemical manufacturing culture to an efficient and effective workplace, implementing processes and tools using Total Production Management (TPM) strategies.