In this role, the selected candidate will prepare clear, detailed and accurate compliance documentation, including narratives, control descriptions, risk control matrices, test programs, and performance metrics.
Work with the DCHU and Support teams to ensure the compliance of the complaint handling program to ensure complaints are identified, processed, and investigated per internal procedures and regulatory requirements.
Perform ongoing monitoring of Product Operations business unit processes to determine whether services are delivered according to specified requirements. Review a representative sample of in-process or completed transactions to identify errors or defects according to established policies and procedures.
In this role, you will create and work with team in developing an overall testing strategy, including phases of testing to be conducted, roles and responsibilities, test data, environments and user acceptance testing.
In this role, the selected candidate will be responsible for working closely with business and control owners to conduct the necessary validation protocols such as (IQ, OQ, and PQ) for IT supported validated computerized systems.
In this role, the selected candidate conducts periodic comparative system and clinical process analysis of other organizations and provides input of best practices on the delivery of information and analytic solutions.
Facilitates business requirements explanation and analysis as well as documenting outcomes. Models business processes and extracts business rules from those processes. Identifies, specifies and documents functional test cases.