This position is responsible for bringing seniority and experience to the managing of multiple strategic, cross-enterprise end to end implementations of varying complexity and strategic importance; managing the product implementation team as they serve as business leads during an implementation, executing the implementations of new, or the enhancements to, existing products that are critical to the retention of accounts, maintaining market relevancy and responding to legislative and regulatory initiatives.
The Implementation Manager (IM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.The Implementation Manager (IM) will help support the system development and testing for direct market implementation clients.
In this role, the selected candidate will act as point-of-contact with internal departments and external customers and vendors in defining goals and objectives for delivering services in a timely manner in order to maximize revenue and ensure customer satisfaction.
In this role, the selected candidate will triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates.
In this role, the selected candidate will create project plans, including deliverables, activities, timelines and budgets; ensure milestones are successfully met through oversight of project vehicles and coordination of resources.
In this position, you'll be responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished within designated timeframes and budgets.
The Project Manager Senior Consultant I is responsible for concentrating on moderately to highly complex projects and developing solutions to moderately to highly complex business problems and business unity issues.
In this role, the selected candidate will lead the Strategic Planning & Implementation organization, cross functional teams, and external team members assigned during the duration of the project to ensure timely completion of deliverables.
In this role, the selected candidate will develop and proactively maintain project plans, ensuring that both the clients and internal stakeholders understand their responsibilities, deliverables and timing, and the impact on the project.
Responsible for managing teams of cross functional resources in delivering excellence in group installation and services. Responsible for highly complex customer interactions, customized cases and diversity in products / offerings sold.
In this role, the selected candidate will be responsible for mitigating client/member risks and internal risks through comprehensive understanding of the organization and any impacts of project components.
In this role, you will be responsible for
the implementation of new business for our top clients and complex deals. The senior implementation project manager is responsible for the management of several simultaneous highly complex, large scale projects.