This position will provide important technical product and system support to internal staff and external customers. Participate in semi-complex product support to customers remotely via telephone, e-mail, & fax and documents accordingly.
In this role, the selected candidate will
collaborate with IS Professionals and other technical staff to ensure that the current portfolio of applications is meeting the needs of the business; perform all programming and/or configuration assignments without close supervision.
In this role, you will be responsible for supporting and implementing strategies to help drive sales of the companys product portfolio through effective teaming with ADs, and SAMs, and as required, the SIOT global sales team for customers which require coordination beyond the local region.
In this role, you will maintain open and frequent communications with other Customer Care team members with regard to client activity; ensure that assigned trouble tickets are updated regularly with clear and concise notes that indicate actions needed to complete request.
In this role, the selected candidate will be responsible to plan, design, and conduct performance testing of web applications in order to assess server performance, effect of user behavior, and scalability of applications under load.
The role will be to plan, deploy, integrate, and support effective Application solutions that enhance the user and operator capabilities of new and existing broadband public safety systems. These initially include Broadband PTT (Wave), Intelligent Middleware (IMW), and Mobile VPN Gateway solutions.
In this role, you will be responsible for evaluating customers equipment and providing direction to technicians performing engine set up and testing. This role is responsible for understanding and working with our entire engine product line.
In this role, the selected candidate will provide application security requirements, design input, code review, risk assessment and testing, and provide remediation/mitigation strategies of identified vulnerabilities and defects and ensuring they are fully executed.
In this role, you will manage the process for identifying new global/regional business opportunities by analyzing future product requirements and actively participate in the individual business trade team.