In this role, the selected candidate will
collaborate with IS Professionals and other technical staff to ensure that the current portfolio of applications is meeting the needs of the business; perform all programming and/or configuration assignments without close supervision.
In this role, you will be responsible to plans, identifies, manages and executes opportunities for optimizing the TCO (total cost of ownership) for application infrastructure, supports solution development projects, and supports and troubleshoots of infrastructure-related application and system issues, and the successful candidate must be adept in troubleshooting unique and multi-tiered issues and systems.
Maintain uptime data, root causes for application outages. Application has a large customer base of 1500 users and 90,000 connected devices; monitor runtime application metrics and perfrom proactive maintenance as needed.
In this role, you will provide troubleshooting and resolve the problem or refer it to the appropriate department. Escalate when a problem cannot be resolved or another department is not providing quick support/resolution.
In this role, the selected candidate will improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner.
Work closely with development and infrastructure teams to understand the requirements for cme internally developed applications and properly integrate the applications into our aws environment. Ensure that both development and delivery organization standards are followed.