In this role, you will develop and implement network enhancements and makes recommendations for improvement and works on projects/ systems/issues of medium to high complexity surrounding programming, configuration and networking.
The successful candidate writes, rewrites and/or edits technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related technical publications to communicate clearly and effectively technical specifications and instructions to a wide range of audience
In this role, you will be responsible for
driving a resolution to these technical issues, fully documenting the resolution in CRM, and cross-training other departments. If technical issues cannot be resolved, the technical implementation engineer I is expected to gather sufficient detailed technical information before escalating to the engineering/tier iv team.
In this role, the selected candidate will be responsible to performs problem analysis and isolates problems of minimal to moderate complexity, with general instruction and oversight from team leads and/or management.
In this role, the selected candidate must have an excellent communication, presentation and interpersonal skills including presenting technical design, technical solutions and enterprise architecture solutions.
In this role, you will manage and apply policies such as Virus and Spyware Protection policies, Firewall policies, Intrusion Prevention policies, Application and Device Control policies, LiveUpdate policies, and Centralized Exception policies.
In this role, you will be responsible to work with a leader in the financial services industry, supporting applications that include online banking, bill payment, mobile bill payment, check imaging, and voice response (interactive).
In this role, you will provide technical support to customers via phone and email for Tripwire products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if research exceeds 30 minutes.
In this role, you will be responsible for contacting our contract customer base to discuss and implement the Schneider Electric Power Analysis offer. This offer is a system level diagnostics which ensures customers .