Effective project management skills; ability to create a project plan, track tasks according to dates, scope, and budget. Very strong verbal communication skills including the ability to interact with executive staff and strong written communications skills.
This position will deploy to France as a C-130J Avionics / Electrical Field Service Engineer (FSE) with a strong working knowledge of the C-130J Ground Maintenance System (GMS) and C-130J Maintenance Management Systems (Data Transfer and Diagnostic System (DTADS), to advise & assist the customer on all matters pertaining to the daily maintenance, inspection, logistics and operation of the C-130 Aircraft and GMS operations. Requires extensive aircraft knowledge of avionics, electrical and instrumentation systems installed on the C-130J platform.
Conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment.
The Sales Engineer is responsible for providing industry expertise technical support and presenting technical solutions to the sales and business solution teams that result in retaining and increasing revenue and clients.
Respond and engage on all incoming customer inquiries with a sense of urgency. Prioritize cases according to our severity descriptions. Quickly transition Critical/Pre-Critical/Quartile 1 customer cases to Tier 2 Engineers.
Collaborates with the Global Account Manager(s) on strategic and/or large and complex opportunities and coordinates additional resources (e.g. consulting specialists, demo labs, etc.) to recommend, develop, and propose appropriate customer solution and services offerings.