Conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment.
The Customer Support Representative will help to resolve customer issues by responding via phone and email to client inquiries. The ideal candidate will have good business acumen, excellent communication skills and a proven track record for consideration.
Respond and engage on all incoming customer inquiries with a sense of urgency. Prioritize cases according to our severity descriptions. Quickly transition Critical/Pre-Critical/Quartile 1 customer cases to Tier 2 Engineers.
This position will deploy to France as a C-130J Avionics / Electrical Field Service Engineer (FSE) with a strong working knowledge of the C-130J Ground Maintenance System (GMS) and C-130J Maintenance Management Systems (Data Transfer and Diagnostic System (DTADS), to advise & assist the customer on all matters pertaining to the daily maintenance, inspection, logistics and operation of the C-130 Aircraft and GMS operations. Requires extensive aircraft knowledge of avionics, electrical and instrumentation systems installed on the C-130J platform.
Deliver global engineering support to customers, partners, and field engineers for the Lancope product line; support the operational needs of customers using Lancope products for network security and forensics.
The software engineer in this role works on-site with the customer and our experienced development team on projects developing software and tools to archive and retrieve data and to produce technical documentation from a variety of sources including databases and simulation output.