The Operations Manager is responsible for the overall productivity and profitability of each work-site; ensure quality of work performed on job site meets quality standards of both the company and the client.
In this role, you will be responsible to develop manufacturing organizational strategies by contributing manufacturing information, analysis, and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives.
In this role, the selected candidate must have an experience in putting together training manuals for IT products that go into implementation; own the product and manage any changes needed and address questions from users.
This position is responsible for owning a substantial portion of a modular workflow platform (Identity Management Solutions), its components, as well as driving the definition and execution of product plans from vision, requirements, initial design through go to market (GTM) launch process.
The marketing automation manager is responsible for helping shape and drive our marketing automation strategy, as well as optimizing our marketing automation platform (marketo) as the engine to our global demand generation campaigns.
Simultaneously managing multiple projects through all phases of production including oversight of in house design teams creating industry leading electro-mechanical machinery, subcontractors manufacturing and fabricating custom components, product assembly teams and final product testing engineers before systems ship to client facility.
Apply a thorough understanding of the E-commerce and contact center industries, their seasonality, labor drivers and global business trends/events, and continually monitor competitor/industry developments.
The successful candidate will have a diverse set of responsibilities. Under minimal direction, the individual will be responsible for the functions below and will play an important role in driving overall operational business process changes to support growth, efficiency, and quality.