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$45K to $75K -Alpharetta, GA
In this role, you will create and manage tickets to CBRE vendor, provide support to Network Field Operations, reviews data base ticket issues, interfaces with various departments within AT&T regarding created tickets.
In this role, you will be responsible for monitoring all application support activities for backend IT applications including trouble shooting, performance monitoring, recommendation of resolution, installation and script/code writing.
The Technical Support Engineer I is a technically skilled professional level position with a focused knowledge base within Technical Support; prompt and regular attendance is required in order to ensure quality workflow.
In this role, you will ensure client satisfaction: by managing inquiries in a professional, timely, and effective manner and coordinating customer service needs with other departments as required until the job is done.
In this role, you will be responsible for contacting our contract customer base to discuss and implement the Schneider Electric Power Analysis offer. This offer is a system level diagnostics which ensures customers .
Technical Consultants will be responsible for ensuring a high level of Customer Satisfaction. Core functions include: post-sales technical support for Schneider Electrics core product line and product selection services.
The Product Support Engineer is a highly skilled professional level position with a focused knowledge base within Product Support; requiring independent judgment in applying engineering principles to resolve a variety of product or customer related issues.
The Technical Support Engineer will be responsible for providing technical support and be the technical escalation point for the Americas region. This position will also be responsible to lead and execute assigned projects as determined by IT Services management.
In this role, you will create and maintain local documentation related to CA Service Desk to include the system administration, installation and configuration guides, analyst user guides as well as procedures and policies.
In this role, the selected candidate will respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).