Collaborate with Call Center Director to establish direction and department strategies; contribute to maintaining Call Center performance by ensuring the team meets standards for related call center metrics.
Responsible for managing teams of inspectors to provide construction observation and inspection of data center facilities (inclusive of vertical facilities construction, site infrastructure, power generation, etc.).
As a Contact Center Manager, you are entrusted to extend the CarMax Brand Promise of creating outstanding customer experiences by positively and efficiently managing all aspects of your department including; associate recruiting, performance coaching and development, budgeting, creating departmental objectives, maximizing productivity, ensuring compliance and regulatory adherence, while inspiring continuous improvement and delivering best-in-class service to internal and external customers.
The Project Manager will coordination with Owners representatives, monitor and report on scope, budget and program status; liaise with Owners team and contractor to establish and monitor all key project processes and risk register.