The Call Center Enablement Program Manager will oversee the performance and administration of all aspects of an ongoing strategic program including planning, organizing, leading, and administering the activities of the Center for Call Center Excellence, and developing and managing the training program for Customer Care.
In this role, you will follows up with customers to implement the delivered Financial Plan. Monitors customer information / products, financial plan and market trends to identify new customer needs and opportunities to deliver further customer value.
In this role, the selected candidate will manages staff typically composed of RNs, administrative and technical staff (staff may be exempt or nonexempt); responsible for following appropriate processes for staff management including talent acquisition, staff development and performance management.
Selected Candidate will participate in a comprehensive, customized on-boarding and education program that includes rotations in Operations, Sales & Service, Small Business, Preferred and Sales & Operations Management; it concludes witha Capstone project. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role.
In this role, you will be responsible for brand storytelling, retail and hospitality consumer and trade experience by leading and inspiring Visitor Center Reps to provide high level customer service and achievement of long and short term sales goals.
In this role, the selected candidate will manage motivates and inspires team of positive employees at the center to foster commitment to the CareSpot mission and values and increase customer loyalty to CareSpot.
In this role, the selected candidate will be responsible for managing a broad range of staff members, both support staff and technical staff and ensuring the scheduling and service levels are being met.