In this role, you will focus the majority of their time deepening relationships by connecting customers to sales specialists and offering appropriate financial solutions and services to both individual and small business clients.
The Contact Center Manager is responsible for understanding and translating Contact Center strategic goals into executable deliverables and for driving the overall execution of function specific business unit goals.
As a Contact Center Manager, you are entrusted to extend the CarMax Brand Promise of creating outstanding customer experiences by positively and efficiently managing all aspects of your department including; associate recruiting, performance coaching and development, budgeting, creating departmental objectives, maximizing productivity, ensuring compliance and regulatory adherence, while inspiring continuous improvement and delivering best-in-class service to internal and external customers.
In this role, the selected candidate will ensure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies.
In this role, the selected candidate will manages staff typically composed of RNs, administrative and technical staff (staff may be exempt or nonexempt); responsible for following appropriate processes for staff management including talent acquisition, staff development and performance management.
In this role, the selected candidate will partner with Retail staff to ensure that there is constant communication to staff of the financial center goals, and that individual sales and/or referral goals are set, and each staff member is held accountable.
In this role, you will follows up with customers to implement the delivered Financial Plan. Monitors customer information / products, financial plan and market trends to identify new customer needs and opportunities to deliver further customer value.