Conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment.
Provide programming and analyst support for the analysis, design, development, implementation, maintenance and support of the clients web-based analytics, training administration and student identification systems.
Deliver global engineering support to customers, partners, and field engineers for the Lancope product line; support the operational needs of customers using Lancope products for network security and forensics.
The Customer Support Representative will help to resolve customer issues by responding via phone and email to client inquiries. The ideal candidate will have good business acumen, excellent communication skills and a proven track record for consideration.
As an ADP technical team associate, you will work with our technical team on a variety of projects and assignments in the areas of Information Technology, Information Systems, Computer Science, Computer Engineering and other technical disciplines.
Designs, codes, tests, debugs, and documents programs, subroutines, and scripts. Maintains technical skill set for software languages, databases, platforms, operating systems, utilities and networks needed to support work assignments.
Support resolution of discrepancy reports and material usage agreements resulting from variances in actual hardware manufacturing from the contractor specifications and/or variances from applicable NASA or MSFC standards.
Respond and engage on all incoming customer inquiries with a sense of urgency. Prioritize cases according to our severity descriptions. Quickly transition Critical/Pre-Critical/Quartile 1 customer cases to Tier 2 Engineers.