The Training Manager has responsibility for project functions such as curriculum development, course design, delivery, and updates. He or she manages the planning and delivery of contractual requirements, manage corresponding resources, ensuring that project outcomes are delivered timely and consistently with quality and proficiency.
The DLS Production Manager is a critical role to the model responsible for ensuring that all programs and projects are moving through the operating process, meeting SLAs, adhering to standards and maintaining a solid quality assurance and testing record towards delivery.
Provide support in design; configuration; implementation; maintenance; and management of hardware; computer programs; courseware; systems; and technologies specific to the ECR environment and in accordance with DoN Policies and guidelines for software.
Conducts research into new training; educational; and multimedia technologies. Coordinates the development and delivery of complex training programs and related materials in support of customer training objectives.
The Call Center Training Manager shall work closely with the other MACS-OCC managers to ensure staffs are well trained and shall continually assess any needed skills or deficiencies in the work performed by the MACS-OCC staff, and shall be responsive to the client.