In this role, you will be responsible for evangelize and establish methods to manage by measurement. Work alongside the technical and operational organizations to optimize Customer Experience, System Quality and Operational Efficiency.
In this role, you will provide high quality research and analysis support including, but not limited to, spending trends, competitive assessment, determination of discriminators, and customer knowledge.
In this role, you will provide of critical infrastructure related subject matter expertise during internal review and evaluation of contingency planning and crisis action processes and procedures that support infrastructure resilience and protection.
Responsible for enhancements, configuration changes, apply application patches or fixes for various monitoring products such as: ESP, Netmaster, OPS/MVS (REXX/CLIST), JCL/PROC in relation to job abend resolution.
In this role, the selected candidate will perform system administration support of security infrastructure including SIEM; network and system forensics solutions; malware detection; IDS/IPS; other detection, monitoring, reporting, and administrative solutions.
Identify, measure, and monitor the company's operational risk in how its transactions and infrastructure function. Assess risks from unauthorized trading, software or hardware failures, lack of oversight of operations, or contingencies that would prompt disaster recovery programs.
Collaborate with various internal departments to implement new business programs and coordinate integral parts of client accounts including, but not limited to, transportation, logistics, warehouse operations, and sales.