This role includes requirements management, design review, security design review, change control meetings, and managing a staff of employees and subcontractors. The successful candidate is a strong driver, capable of driving teams of technical personnel to meet a rapid release cadence. The successful candidate will have a past history of managing the development of polished, customer-facing customer care portals.
The CET Manager is responsible for bringing the CET's dual-mission to life: ensuring customers maximize the value of their membership, and developing best-in-class sales and account support skills through a highly empowered culture and ongoing skill development.
In this exciting management role, lead a team of consultants in all aspects of client-facing work, maintaining client satisfaction, delivering committed benefits and accomplishing engagement objectives while rapidly expanding your professional skill set.
The Engagement Management organization within the Public Sector Services and Support team is focused on maximizing customer satisfaction, retention and growth by building and maintaining strong customer relationships.
The Practice Engagement & User Experience (PE/UX) Manager drives direct engagement with practice groups & users to design, modernize and optimize the experience with all technologies and processes upon which practices & end-users depend when completing their mission critical work.
The successful candidate will effectively position our services prescriptive approach, negotiate reasonable timelines, share team structure and expected outcomes as part of the sales process to close services business.