Job Market Guide: Customer Support Specialist jobs in Charlottesville

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Support Specialists in Charlottesville. Customer Support Specialists in Charlottesville have between ${} and ${} years of experience, averaging $${} years of experience.

6 Customer Support Specialist jobs in Charlottesville

Arlington, VA
Asks questions to determine nature of problem. Walks customers through problem-solving process. Runs diagnostic programs to resolve problems. Follows up with customers to ensure issue has been resolved. Gains feedback from customers about system usage. Runs reports to determine malfunctions that continue to occur.
industry
Healthcare IT
experience
5 - 7 years

Reston, VA
Responsible for recording incidents and providing support to the users. Provides a total customer support service as a single point of contact for all issues relating to IT and IS services for a particular customer.
industry
Manufacturing / Diversified
experience
Not Specified

Washington, DC
Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
industry
Government
experience
Less than 5 years

Washington, VA
Under general supervision provide first and/or second level application problem resolution to end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
industry
Manufacturing / Diversified
experience
Less than 5 years

$40K - $60K - Bethesda, MD
In this role, the selected candidate will be responsible for logging and resolving all IT helpdesk tickets, via phone, remotely or face-to-face.
industry
Energy & Environmental Services
experience
5 - 7 years

Alexandria, VA
Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
industry
Consulting
experience
Not Specified

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