In this role, you will be responsible to assist with the implementation of product upgrades and new products, including testing and evaluation, input to decision regarding timing of the deployment to minimize impact, and resolution of issues during deployment.
In this role, you will resolve service tickets or escalate to other support entities as needed and within while using the IT knowledgebase on every customer interaction. Service Level Agreement (SLA) according to knowledge base instructions.
In this position, you will assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
In this role, the selected candidate will escalate support requests (including application specific) that cannot be resolved within 20 minutes to Senior Service Desk Engineers or external resources as needed.
In this role, the selected candidate will perform daily system monitoring; verifying the integrity and availability of all hardware; server resources; systems and key processes; reviewing system and application logs; and verifying completion of scheduled jobs such as backups.
In this role, the selected candidate will be responsible for providing first-level support and fielding of all application and hardware calls, ensuring the stability, integrity and efficient operations of the IT infrastructure and support a dispersed, home-based workforce.
In this role, you will be responsible for providing technical assistance and support related to computer systems; hardware; or software. Responds to queries; runs diagnostic programs; isolates problem; and determines and implements solution.
The IT Service Desk Analyst will provide first line and some second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of issues, which may range from straightforward to more complicated technical issues.
In this role, you will assist customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.