Job Market Guide: Customer Service Manager jobs in Charlottesville

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Service Managers in Charlottesville. Customer Service Managers in Charlottesville have between ${} and ${} years of experience, averaging $${} years of experience.

22 Customer Service Manager jobs in Charlottesville

Washington, DC
In this role, you will help desk technician and system administrator responsible for the monitoring of system performance, configuration, maintenance and repair of program assets and infrastructures in a Classified environment.
industry
Business Services
experience
5 - 7 years

Washington, DC
In this role, you will ability to assemble, advise, evaluate, restructure and coach project/program teams in complex environment.
industry
IT Consulting/Services
experience
11 - 15 years

Service Desk Manager

$80K - $120K - Ashburn, VA
In this role, the selected candidate organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks.
industry
Government
experience
5 - 7 years

Service Desk Manager

Newington, VA
In this role, you will be responsible for opening, tracking and closing trouble tickets that ensures problem ownership and promotes end user satisfaction. Tracks activities of field engineers to who tickets were assigned.
industry
Telecommunications
experience
8 - 10 years

Alexandria, VA
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
industry
Business Services
experience
11 - 15 years

Newington, VA
Under general supervision, responsible for providing second level telephone support to end-user community on hardware, software and network related problems, questions and/or issues. Troubleshoots determine problems for operating systems, applications and remote access, email and telephone and wireless issues.
industry
Telecommunications
experience
Less than 5 years

MD
Experience presenting briefings to senior customer management, customer stakeholders, and company management; and excellent verbal and written communications skills.
industry
Aerospace / Defense
experience
5 - 7 years

Washington, DC
The Deputy Service Desk Manager shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all level. Candidate must be able to work efficiently and accurately in a fast paced and changing environment.
industry
Business Services
experience
11 - 15 years

Help Desk Manager

Reston, VA
Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user.
industry
Business Services
experience
8 - 10 years

Bethesda, MD
In this role, the selected candidate plans and performs analytical research, design development, and other assignments in conformance with design, engineering and customer specifications.
industry
IT Consulting/Services
experience
11 - 15 years

Washington, DC
In this role, the selected candidate will be responsible for providing escalation support to the Service desk to ensure an issue is escalated to the proper resource required to remediate.
industry
Engineering Services
experience
5 - 7 years

Alexandria, VA
In this role, you will troubleshoots determine problems for customer specific operating systems and applications.
industry
Information Services
experience
8 - 10 years

Washington, DC
In this role, the selected candidate will ensure that descriptions, details, and solutions for all incidents are thorough and accurate, and that all incident tickets are properly logged, categorized, prioritized, routed, and resolved within the mutually agreed upon timeframes.
industry
Consulting
experience
5 - 7 years

Washington, DC
In this role, the selected candidate will manage a dedicated onboarding team to provide a great associate experience from initial candidate contact to Day 1 production.
industry
e-Commerce
experience
5 - 7 years

Newington, VA
In this role, the selected candidate must have the ability to interpret user comments, identify problems and provide timely resolution, on complex technical issues.
industry
Telecommunications
experience
8 - 10 years

Service Desk Manager

Newington, VA
In this role, you will be responsible for handling higher level technical issues and point person for technical escalation for complex hardware, software and network related problems. Provides training and guidance to less experienced help desk personnel.
industry
Business Services
experience
8 - 10 years

$50K - $70K - Winchester, VA
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
industry
Manufacturing / Printing & Paper
experience
5 - 7 years

$50K - $70K - Washington, DC
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
industry
Manufacturing / Printing & Paper
experience
5 - 7 years

Glen Allen, VA
In this role, you will evaluate and makes recommendations for process/procedure improvement.
industry
Financial Services
experience
5 - 7 years

Service Desk Manager

Quantico, VA
Collects information about incidents and problem to evaluate root causes. Reports information and make recommendations to the Service Desk Director, PMs, and customers.
industry
Information Services
experience
5 - 7 years

Washington, DC
In this role, the selected candidate will be responsible for management of an IT Service Delivery team to deliver services to Clients as per agreed contract.
industry
IT Consulting/Services
experience
11 - 15 years