Job Market Guide: Customer Service Manager jobs in Charlottesville

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Service Managers in Charlottesville. Customer Service Managers in Charlottesville have between ${} and ${} years of experience, averaging $${} years of experience.

22 Customer Service Manager jobs in Charlottesville

Newington, VA
Under general supervision, responsible for providing second level telephone support to end-user community on hardware, software and network related problems, questions and/or issues. Troubleshoots determine problems for operating systems, applications and remote access, email and telephone and wireless issues.
industry
Telecommunications
experience
Less than 5 years

Washington, DC
Responsible for providing escalation support to the Service desk to ensure an issue is escalated to the proper resource required to remediate. Works with desk side support engineers.
industry
Engineering Services
experience
5 - 7 years

Service Desk Manager

Newington, VA
Responsible for handling higher level technical issues and point person for technical escalation for complex hardware, software and network related problems. Provides training and guidance to less experienced help desk personnel.
industry
Telecommunications
experience
11 - 15 years

Washington, DC
Manage a call tracking system which includes computer software and written trouble tickets.
industry
IT Consulting/Services
experience
8 - 10 years

Chantilly, VA
The System Administrator for the Security Cooperation Enterprise Solution (SCES) Program will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
industry
Business Intelligence
experience
Less than 5 years

Chantilly, VA
Provide the highest level of support to clients by resolving service requests that have been escalated by lower tiers.
industry
Business Services
experience
5 - 7 years

Washington, DC
Develops an effective and workable framework for managing and improving customer support in the organization. Advises management on situations that may require additional client support or escalation.
industry
Aerospace / Defense
experience
11 - 15 years

Help Desk Manager

Vienna, VA
Responsible for the direction of the Help Desk overseeing the management of phone and in-person support to users in the areas of e-mail, directories, standard desktop applications, and applications developed or deployed for the client.
industry
Business Services
experience
5 - 7 years

Help Desk Manager

Washington, DC
This highly visible position is for Help Desk Manager.
industry
IT Consulting/Services
experience
5 - 7 years

Washington, DC
The Operations Lead Network Engineer candidate must possess excellent working knowledge of EVOIP networks, equipment, systems, servers and desktop applications with the ability to multitask, while working on complex issues, assisting junior engineers, and keeping the customer and management appraised of any issues that may affect EVOIP service and availability in a tier2/tier3 service desk environment.
industry
Software
experience
5 - 7 years

Service Desk Manager

Washington, DC
Provide documentation and training to internal personnel for any changes and/or additions to ticketing system and the call-ticketing system.
industry
Aerospace / Defense
experience
5 - 7 years

Help Desk Manager

Reston, VA
Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
industry
IT Consulting/Services
experience
8 - 10 years

Richmond, VA
Responsible for performance reviews to assess strengths and development needs providing feedback and opportunities for growth.
industry
Financial Services
experience
Less than 5 years

Washington, DC
The Customer Service Manager has experience in planning, implementing, and managing customer service systems.
industry
Business Services
experience
5 - 7 years

Help Desk Manager

Washington, DC
Manage the implementation of an enterprise knowledge base and knowledge management best practices.
industry
Aerospace / Defense
experience
5 - 7 years

Newington, VA
Responsible for providing second level telephone support to end-user community on hardware, software and network related problems, questions and/or issues; troubleshoots determine problems for operating systems, applications and remote access, email and telephone and wireless issues.
industry
Telecommunications
experience
Less than 5 years

Washington, DC
Develop and analyze reports and trend results for Consumer Advocacy Escalations and Customer Satisfaction Surveys.
industry
Broadcasting
experience
5 - 7 years

Help Desk Manager

Arlington, VA
Provides end-user software troubleshooting and support Participates in the administration of e-mail systems.
industry
Telecommunications
experience
Less than 5 years

Dahlgren, VA
Provide support, maintenance, deployment, and enhancement to the desktops, servers, printers/peripherals, and network infrastructure.
industry
IT Consulting/Services
experience
Not Specified

Help Desk Manager

Washington, DC
Assists customers experiencing problems with IT resources, or requesting new services.
industry
Business Services
experience
8 - 10 years

Service Desk Manager

Washington, DC
Responsible for ensuring Operational process and procedures are being followed for designated service lines, taking any needed corrective actions as required.
industry
Government
experience
5 - 7 years