In this role, the selected candidate will manage business partner relationships to deliver a seamless workflow and reusable rule sets within the Anti-Money Laundering platform; encourage (and influence) the re-use of technology capabilities.
In this role, you will develop communicative relationships with them while managing scheduling and maintain effective fiscal management by monitoring metrics (gross margin, overtime, unfilled hours, etc.).
In this role, you will provide orientation/training, and retains a sufficient number of qualified staff to carry out the responsibilities of the social services department. Ensures employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis.
Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements.
Provide timely, high quality client service that meets or exceeds client expectations, while developing and maintaining productive working relationships with client personnel and assessing client satisfaction.
In this role, the selected candidate must have a strong interpersonal skills required to effectively communicate with clients and vendors; new business development skills and the ability to grow our footprint with existing customers is essential.
The selected candidate will maintain close alignment with management to understand the firm and ECF-CIO goals and requirements.Manage virtual teams of solutions leads, business analysts and business process leads to achieve defined goals.
Primary client contact person for assigned portfolio of accounts. Responsibility for regular face to face client interaction and proactive resolution of any operational issues at assigned client base. Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow up, phone calls, lunches and other special events.
Ensure all post requirements are current and complete at assigned portfolio, including current post orders, BSIS training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.
Interpret technical designs and execute specified solution with limited leadership guidance; identify, define and document processes, artifacts, and methods for provisional, operational and support proficiency.