In this role, the candidate will provide on-site support IAW HQ USTRANSCOM policies, regulations, guidelines, Memorandum of Agreements (MOAs), Service Level Agreements (SLAs), and Operational Level Agreements (OLAs).
In this position, you will support for an environment consisting of multiple enclaves and classification levels. Manages the functionality and efficiency of a group of computers running on one or more operating systems.
The candidate will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.
In this role, the selected candidate will be responsible for monitoring high incidents to proactively prevent Critical incidents from occurring; provide timely written and verbal status updates to Caterpillar enterprise and senior management for assigned incidents and problem ticket escalations.