Facilitating pursuit strategy and capture plan development in order to pre-sell projects before RFP release. Lead or facilitate proposal development, based on client feedback and key win themes for project pursuits.
Engage with the Sales team to create and execute on a business plan to optimize the install base with the customer, cultivate expand opportunities, and plan appropriate coverage model to support that business and/or alignment to sales campaigns.
Provide support during presales as such as assessing project needs, planning, staffing and risk management. Coordinate all associated activities & resources to guarantee the committed margin and scheduling criteria.
The Manager, In-Flight Connectivity Service Operations interfaces with internal and external stakeholders, and must be able to communicate effectively with diverse audiences including engineering teams, program management, customers, and third party integrators & suppliers.
Support the client retention opportunities and prospect opportunities for affluent clients by navigating complex client escalations / accommodations and collaborate with internal partners to help prioritize these requests.
The Client Services Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals and objectives designed to provide the highest level of customer service for clients and prospects.
Work with leadership and across teams to continuously improve service delivery in key areas (critical incident management, business continuity, security, communications services for other departments, regional Service Desk needs).
Develop a project management infrastructure and provide ongoing project management support for a broad and diverse set of deliverables associated with the Strategic Business Development team and its clients.