Responsible for managing a sales team, focused on selling and promoting scanning and capture services. You will be responsible for developing and maintaining business with the existing sales accounts within an assigned territory and developing new strategic customers.
The Service Strategy Manager is responsible to develop and execute initiatives that enhance the customer experience in all service channels and Operational departments including Care, Collections, Fraud and Disputes.
In this role, you will be responsible for management and leadership of multiple technical teams in support of monitoring/repairing system hardware/software and configurations and providing technical guidance to our customers.
In this role, the selected candidate will work with named account reps to ensure 100% renewal rate; generate demand for and increase services revenue across our portfolio with emphasis on emerging products.
Define and develop custom reporting and delivers regular operations reviews that illustrate network performance by highlighting positive performance trends and identifying areas for service improvement opportunities.
Facilitates efforts to meet key performance indicators (e.g., performance, availability, capacity); reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new technology.
Responsible for the delivery of operational, and financial leadership , so that all processes are completed accurately, timely, and in an efficient manner to ensure quality outcomes, while providing our customers a professional, and caring level of service.
Serving customers is a key to success in this position. Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers.
The qualified candidate will be part of a small team within the Business Consulting Services organization that conducts industry leading the Schwab RIA Benchmarking Study, a quantitative financial research and analysis with independent registered investment advisors (RIAs) that custody with Schwab.
The Facilities and Administrative Services Manager provides tactical leadership for the administrative support staff directing numerous logistic services for personnel and physical administration including but not limited to secretarial and reception services, conference and executive meeting coordination, mail, info and data processing, corporate office supplies, facility management- lease tracking, telecommunications management and physical security.
In this role, you will develop contacts within customer organizations, serve as a point of contact (POC) for all key interactions and engagement. Ensure personnel engage customers with a focus on customer satisfaction leading to brand loyalty.
Identify opportunities to grow revenue and improve margin through the introduction of adjacent services, development of incremental capabilities, new product packages/bundles, improvements to service delivery and support, and supporting key sales opportunities.
Responsible for various Indirect spend categories across the enterprise. Scope include negotiating master agreements, reviewing statements of work, and other activities to support the indirect category.