Responsible for managing the technical operational areas of Charter Media's Media Operations Center, providing direction and leadership to the Tech Ops Department while maintaining system integrity and overseeing technical operations.
Work with leadership and across teams to continuously improve service delivery in key areas (critical incident management, business continuity, security, communications services for other departments, regional Service Desk needs).
Responsible for the deployment, operation and restoration of video products and solutions. Drive strategic direction and management of the video operations staff across various platforms, in various locations, with varying degrees of technology.
The Content Operations Support Center Manager is responsible for leading a team Engineers in identifying, diagnosing, troubleshooting, and resolving technical issues using surveillance and video systems analysis tools.
Managing the processes that relate to upstream and downstream marketing activities for designated markets, offers, or products, including customer and vertical market research, segmentation, positioning, and pricing while remaining consistent with corporate policies, procedures and philosophies.
Create sustainable systematic changes to current process of TOC/Conductivity manufacture, verification and throughput to accommodate growth strategies for current product line and new product implementation.
Works with Clinical Operations Management staff to ensure the successful management, performance, and career development of Clinical Trial Managers (CTMs), Lead Clinical Research Associates (CRAs) Clinical Research Associates (CRAs) and Clinical Operations Analysts (CMAs/CMOAs).
Conduct market/competitive research and analysis to understand current market trends; identify white space opportunities; and understand technology distributions that could impact the product road map.
Promote products and increase usage of products to select call points, including HCP's, hospitals, patient support groups, distributors and specialty pharmacies. Develops customer advocates for promoted products.
Responsible for selection and hiring of direct reports and associates for warehouse and transportation positions. Directs their activities, evaluates their performance, and approves their merit pay increases.
Create the product and channel marketing strategy & plan including methods for market penetration, customer acquisition, and channel expansion; develop market positions, messages and marketing campaigns for target segments such as direct end customers, vertical industries, channel partners, etc.