In this role, the selected candidate will provide Tier 2 O&M support for monitoring and management of day-to-day operations of the multi-level system, which includes the management of license files, routing tables and firewall configurations, and monitoring of system operability through various logs (log, admin, cluster, etc.) to ensure proper functionality is maintained within the enterprise.
In this role, the successful candidate will act as formal point of contact and technical liaison between Technology Services and Agencies/Outside Parties, and is responsible for the communication and coordination with all associated parties.
In this role, you will work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment. Performs a variety of tasks to support the customers and management.
In this role, the selected candidate will offer strategic technical support to assure the highest level of customer satisfaction; create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
In this role, you will analyze and implement project requirements and updatedatabases that are the source for customer management applications and understand their relationships to upstream and downstream applications.
In this role, you will respond to global outages, ensuring a timely restoration of services response to all Enterprise NGDE suite services including, but not limited to, local and remote access via the Alternate Cluster capability and bi-lateral domain connectivity.
In this role, you will be responsible for the validation and verification of user requirements relevant to the Jarvis implementation; Conducts or participates in daily calls with onsite team to resolve project issues and communicate status; Monitors bug fixes and technical changes with team.
In this role, you will be responsible for leading into all facets of the systems development life cycle for application enhancements and existing production systems of various sizes and complexities. The selected candidate will Partner with appropriate teams to deliver software solutions according to SDLC best practices.
In this role, you will design, code, test, debug, document, and maintain programs/modules for FPPS; work on most phases of application programming activities, but may require additional instruction and guidance as necessary.