The successful candidate will bring strong Instructional Systems Design (ISD) expertise to the team, will focus on proper structure of training to meet standards of regulatory compliance, and will have efficiency, effectiveness, and continual improvement as core values.
In this role, you will develop and maintain course materials, visual aids, tutorials, user guides, and other supporting materialsutilize analytics to assess effectiveness of educational classes and events and provide recommend changesmanage logistics related to internal learning opportunities.
In this role, the selected candidate will be responsible for creating and managing a training budget, ensuring that operations stay within budget; developing and implementing training programs that make the best use of available resources.
In this role, you will be responsible to work with the program manager to determine on-site classroom configuration and schedules. Support the program manager in maintaining relationships with trainers throughout the program cycle, provide specific deadlines and expectations to trainers.
In this role, you will be responsible for conducting functional training Customer Solution Center (CSC) staff in Customer Service, HIPAA Compliance, Plan Partner agreements, Departmental Policies and Procedures ( including product operations ), Supervisory/Managerial on boarding, and any additional work processes as needed.
In this role, you will provide coordination to all aspects of Agency-wide training programs, including scheduling trainings, reserving rooms, preparing materials, tracking participation, and maintaining program supplies and materials.
In this role, you will perform quality review and analysis of training programs delivered at various locations throughout a district. Administer, organize, and conduct training and educational programs in connection with management and promotional development, on-the-job training, and employee orientation.