In this role, you will be responsible for project teams to bring leading edge products to market (clinical trials), training field support and technical support personnel to service and support Autoimmune/ Multiplex Testing.
As a Product Support Engineer, you will be responsible for the front line technical support and onsite training and escalation management when needed to supports Philips-Volcano engineer(s), distributors and customers.
In this role, you will partner with the marketing and application teams to provide strategic support and help define a broad product road-map across multiple wireless charging standards and power levels.
The Technical Content Developer and Trainer is responsible for the development and delivery of a blended training program related to PeopleSoft HCM content [including Customer Portal, Core HR, Absence Management, Benefits Administration, Compensation, Payroll] and its integration with other software tools.
In this role, the selected candidate will triage, analyze, and provide operational support in troubleshooting system configuration, hardware/software, firmware, and network related issues, while collaborating with appropriate internal teams.
In this role, the selected candidate will be a liaison between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to enterprise customers.
The Software Engineer I, Support Services will provide technical support via phone and email for Mirths rapidly expanding Healthcare Information Exchange (HIE) customer base. This key resource will be responsible for all aspects of support for the Mirth HIE Suite of products and will act as the primary contact for Mirth Support.
In this role, you will provide second line phone/email/fax consultation to independently debug complex product problems. Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
In this role, you will coordinate with cross functional groups to identify challenges and recommend solutions in a prescriptive manner including best practices, feature requests, usage analysis, and customer feedback.
Tier-2 Technical Support Engineer to provide phone support to our clients customers, partners, and resellers. The primary function is to identify issues and promptly and accurately find proper resolution.