The successful candidate will develop and implement sales strategies that meet the targeted sales plan. Will initiate new and service existing relationships within the West Coast, Southwest, and Inter-Mountain region.
Collaborate with customers and the product line organization to develop product definitions, goals, and road-maps.Partner with the marketing and application teams to provide strategic support and help define a broad product road-map across multiple wireless charging standards and power levels.
Develop selling opportunities by growing relationships throughout all levels of an account. Utilize a consultative approach, discuss technical and business issues with prospects/customers and develop a formal plan and presentation addressing their needs.
Act as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Responsible for actively driving and managing the qualification, presentation, and evaluation stages of the sales process, working in conjunction with the sales team as the key technical advisor and solution subject matter expert.
The position of a Systems Technical Support Engineer consists of being the first line of contact for FreeDs operators on sites during live events when encountering system operation failures and image quality problems, together with setting up systems on new sites (Software side).
Assist Sales and Sales Management in the planning and execution of technical pre-sales and demonstration requirements for all accounts needing applications or technical pre-sales support, with a goal to define a closure plan and grow sales.
Provide excellent customer service in performing over the phone analysis, diagnosis, and resolution of complex technology problems for end users utilizing EP-owned equipment. Implement corrective solutions and escalate to second level support when necessary.